(Free read ebook) Award Winning Customer Service: 101 Ways to Guarantee Great Performance






#1597225 in eBooks 2007-09-12 2007-07-31File Name: B0017I1P94

1 of 1 people found the following review helpful. Five StarsBy Ron MoreyGreat book with great ideas to improve customer service!1 of 1 people found the following review helpful. Timely and insightful guide for providing customer serviceBy OlongapoNativeWell written and easy to follow book on providing excellent customer service. This book should be required reading, especially for staff who provide customer services training to others in an organization.0 of 0 people found the following reviewldquo;...the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The bookrsquo;s user-friendly format also makes it stand above other customer service reference bookshellip;EvenDelivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. ...


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