[Get free] Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems)
·•●- Raik Stolletz ·•●-
#3100646 in eBooks 2012-12-06 2012-12-06File Name: B000PY3V0C
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perforshy; mance analysis and optimization of inbound call centers. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models. This book describes mathematical methods and algorithms to relate the number of agents and telephone trun... [PDF.ra66] Performance Analysis and Optimization of Inbound Call Centers (Lecture Notes in Economics and Mathematical Systems) Rating: 3.86 (732 Votes)
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