[Download pdf ebook] The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
♛ Joseph Michelli ♛
#333104 in eBooks 2011-10-07 2011-10-14File Name: B005NASIOC
3 of 3 people found the following review helpful. Customer service -- what an old idea.By D. SaverinoIn today's environment where people have become accustomed to being treated like "walking wallets" by the places where they choose to spend their hard earned cash, the notion of providing outstanding service to one's customers is not a revolutionary idea. In fact, Mr. Michelli, does not present anything revolutionary in his book. What is revolutionary is that an online company like Zappos can caAbout the AuthorJoseph A. Michelli, Ph.D., is the bestselling author of Prescription for Excellence and The Starbucks Experience. He is an internationally sought after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBCrsquo;s On the Money.Make every day a WOW day for your customers, your staffmdash;and your bottom line! ldquo;In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.rdquo; mdash;Eric Ryan, method cofounder and person against dirty ldquo;If yoursquo;re looking for an inspirational path for creating a likable, trustworthy, and wow! orga... [PDF.gz92] The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Rating: 4.85 (688 Votes)
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You can specify the type of files you want, for your device.The Zappos Experience: 5 Principles to Inspire, Engage, and WOW | Joseph Michelli. A good, fresh read, highly recommended.
