[FREE] Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series)
• Matti Kurvinen, Ilkka Touml;yrylauml; , D. N. Prabhakar Murthy •
#2016555 in eBooks 2016-05-26 2016-05-26File Name: B01G9FLF0S
0 of 0 people found the following review helpful. easy to read and very practicalBy CustomerClear, easy to read and very practical. A must-read to everyone from customer care to product development.From the Inside FlapFraudulent warranty claims bite into anywhere from three to fifteen percent of a typical company's warranty costsmdash;which translates into one to four percent of sales. Whether a company is unaware of the issue, struggles to take action for fear of upsetting business partners,Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simp... [PDF.ip72] Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series) Rating: 3.81 (675 Votes)
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You can specify the type of files you want, for your device.Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series) | Matti Kurvinen, Ilkka Touml;yrylauml; , D. N. Prabhakar Murthy. A good, fresh read, highly recommended.
