✿ Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson ✿
#359178 in eBooks 2010-05-11 2010-05-11File Name: B003WUYOXY
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the ... [PDF.rc09] Call Centers For Dummies Rating: 3.60 (411 Votes)
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