[Read and download] Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods)
·•●- Kai Yang ·•●-
#591067 in eBooks 2007-11-14 2007-11-14File Name: B000S1L8QG
0 of 0 people found the following review helpful. Must read for everyone in software developmentBy CodeViewThis is a must have for any business analyst working in software development. It's a great supplement to the BABOK and describes the use if modern elicitation techniques to understand the Voice of the Customer. If your shop is receiving requirements directly from your customer or business stakeholder, and you don't understand why you are not getting good customer satisfaction, this textDiscover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess ... [PDF.px53] Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods) Rating: 4.97 (483 Votes)
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You easily download any file type for your device.Voice of the Customer: Capture and Analysis (Six SIGMA Operational Methods) | Kai Yang. Which are the reasons I like to read books. Great story by a great author.
