(Download pdf ebook) Coaching Knock Your Socks Off Service
♥ Ron ZEMKE, Kristin ANDERSON ♥
#951299 in eBooks 1996-10-21 1996-10-21File Name: B014GB67V4
44 of 46 people found the following review helpful. THE best book on customer service out there !By A CustomerThis is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons it is THE book to read on how to easily simply coach your staff about customer service.... AND get them to pay attention actually do it ! It is so logical so effective. I am a customer service consultant to the top 100 I find this book invaluable. You MUS.com Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgradKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, any... [PDF.xv33] Coaching Knock Your Socks Off Service Rating: 4.60 (442 Votes)
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You can specify the type of files you want, for your device.Coaching Knock Your Socks Off Service | Ron ZEMKE, Kristin ANDERSON.Not only was the story interesting, engaging and relatable, it also teaches lessons.
