[Get free] Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
• Joy M. Field •
#2776244 in eBooks 2012-11-05 2012-11-05File Name: B0149MC8UE
0 of 0 people found the following review helpful. Five StarsBy JillValuable2 of 3 people found the following review helpful. Fresh ideas for service operations managersBy Boardman LiuHighly readable, full of great examples of organizations that leverage customer co production to rethink and redesign services with a particularly good eye for technology applications that create real value.About the AuthorBoston, MA; Associate Professor of Operations Management; Boston College; Joy M. Field is associate professor of operations management in the Carroll School of Management at Boston College. She received an MBA, an MS in statistics, and a PhD in operatThe service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing informati... [PDF.wn36] Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll) Rating: 4.85 (646 Votes)
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You can specify the type of files you want, for your device.Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll) | Joy M. Field. I was recommended this book by a dear friend of mine.
