#1561166 in eBooks 2006-10-20 2006-10-20File Name: B004C059ZU
19 of 20 people found the following review helpful. It's not Brain Surgery � So why is it so hard to do well?By Jill Clardy"Knock Your Socks Off" is an easy to read, well-organized, thorough introduction to the crucial aspects of providing excellent customer service. I kept it on the corner of my desk and read it during lunch hours. The 31 short chapters (approx. 150 pages) can be finished in just a week or two. I intend to pass it along to the Customer Service Reps that work for me as "requildquo;hellip;A must read for retailers working with todayrsquo;s challenging customers.rdquo; -Retail News Magazine ldquo;hellip;provides companies with invaluable guidancehellip;this front-line customer service book helps businesses create a service advantage.rdquo; -CRM MagazineToday?s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers,... [PDF.rx27] Delivering Knock Your Socks Off Service Rating: 4.66 (441 Votes)
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