#1956139 in eBooks 1990-09-17 1990-09-17File Name: B0036QVPM2
0 of 0 people found the following review helpful. NOT a 2008 bookBy WrdywmnI bought this book thinking it was a current reference, based on the publishing date of 2008. It must be the date of re-issue, because the real copyright date is 1990!! So, although the principles may still be sound, the examples are over 20 years old -- not useful to me at all.1 of 1 people found the following review helpful. Good bookBy Jim KayalarHeskett and Sasser are from the Harvard Business School. Hart is the maM. Anthony Burns Chairman, President, and Chief Executive Officer, Ryder System, Inc. Service Breakthroughs is beautifully illustrated with examples of the winning strategies which some of the country's most successful service companies have used to move out of the pack and into the leadership posWhat Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. B... [PDF.gm01] Service Breakthroughs Rating: 3.63 (467 Votes)
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You can specify the type of files you want, for your gadget.Service Breakthroughs | James L. Heskett. I was recommended this book by a dear friend of mine.
