#178458 in eBooks 2000-05-26 2000-04-30File Name: B000ROA2E8
1 of 1 people found the following review helpful. Excellent book on customer serviceBy Nancy EnosThis book was delivered quickly, and I was fortunate to purchase a used copy at a reasonable price. It's one that definitely should be on my business book shelf.12 of 13 people found the following review helpful. Ron Zemke does it again...By AmandaI have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries.IAbout the Author "Ron Zemke (Minneapolis, MN) is president of Performance Research Associates and author or coauthor of 25 books, including the best-selling Knock Your Socks Off Service series, Generations at Work (AMACOM 0-8144-0480-4), and Service America! Chip R. Bell (Dallas, TX) is a sCancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again!But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come.Building on the popular, breezy... [PDF.uu33] Knock Your Socks Off Service Recovery Rating: 3.94 (459 Votes)
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You can specify the type of files you want, for your gadget.Knock Your Socks Off Service Recovery | Ron Zemke, Chip R. Bell. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
