[Library ebook] Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
❀ Robert Bacal ❀
#1035836 in eBooks 2005-01-20 2005-01-20File Name: B001QXCL9S
1 of 1 people found the following review helpful. Smart bookBy Mama of NineThis book helps one to have just the right response at just the right moment. Like Proverbs says, "Like apples of gold in settings of silver Is a word spoken in right circumstances." Our part is to remember the perfect phrase!1 of 1 people found the following review helpful. great book, full of interesting exempels to improve Customer serviceBy Eric Van CampI linked The huge number of strategiies and real situations!AFrom the Back CoverHOW TO SAY THE RIGHT THING AT THE RIGHT TIME Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused--or just downright difficult to deal with. Even so, customer service is the singleTools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy an... [PDF.vh56] Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Rating: 4.89 (619 Votes)
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