(Free read ebook) What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
♥ James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ♥
#258525 in eBooks 2015-09-01 2015-09-01File Name: B00XZ7U4RO
1 of 1 people found the following review helpful. A must read!By BQBA must read for anyone in a leadership role in a service organizationldquo;Heskett, Sasser, and Schlesinger have powerfully impacted our business vis-agrave;-vis their body of work over the years. Drawing on their three lifetimes of academic and operating experience, this newest book, which demonstrates the methods leaders use to design and deliver great service, wEntire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of... [PDF.no07] What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Rating: 3.96 (757 Votes)
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