[Download] Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them






#690229 in eBooks 2010-05-20 2010-05-20File Name: B005DI8XJE

0 of 0 people found the following review helpful. Should be required reading!!By J. RaimondoThis book was recommended to me to improve my communication skills! This book has given me tool to useThat will be helpful going forward. I will be referring to it again and again! I saw myself in many examples and nowHave a framework to work from!0 of 0 people found the following review helpful. A blueprint to succeed in tough conversationsBy DC-ILThe book is a good read, providing ample examples that"Failure to Communicate helps you untangle yourself from the grip of emotions during heated exchanges, and clearly navigate through anger, stress, nerves and confusion." --ManagerSmarter.com, September 16, 2008About the AuthorHolly Weeks teaches, publishes and consults on communications issues thrYour stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relation...


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