[Library ebook] Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
♛ Chip R. Bell, Ron Zemke ♛
#642283 in eBooks 2013-05-01 2013-03-18File Name: B00CF1CV0E
0 of 0 people found the following review helpful. Needed this for a class in college (Customer Relations Management) ...By CreativeMommyNeeded this for a class in college (Customer Relations Management). Came just as described, and without much of a waiting time.0 of 0 people found the following review helpful. Good overview of CS practices that workBy Bartek JaslikowskiGood overview of CS practices that work, good implementation suggestions and proper CS attitude. I liked the whole book a lot.From the Back Cover ldquo;Through Managing Knock Your Socks off Service, authors Chip Bell and Ron Zemke have for years been teaching leaders how to create environments that not only satisfy the customer, but keep those customers coming back time and time again.rdquo; mdash; Stew Leonard, JIn our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming backmdash;and those who donrsquo;t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with todayrsquo;s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: bull; Find and retain service-oriented peoplebull; Understand cu... [PDF.rc95] Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Rating: 3.76 (574 Votes)
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You can specify the type of files you want, for your gadget.Managing Knock Your Socks Off Service (Knock Your Socks Off Series) | Chip R. Bell, Ron Zemke. I was recommended this book by a dear friend of mine.
