(Download pdf) Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
♥ Renee EVENSON ♥
#1117348 in eBooks 2011-09-14 2011-09-14File Name: B005P6B7UQ
0 of 0 people found the following review helpful. Four StarsBy SHARON QARANIVALUlot to read but valuable1 of 1 people found the following review helpful. Solid Self-Paced Self-HelpBy Bill KeenanReneacute;e Evenson's Customer Service Management Training 101 provides just the thing that is missing from most customer service organizations - serious attention to training at the manager/supervisor level. Many customer service managers and supervisors rise up through the ranks in customer service, anFrom the Back Cover The heart of all great service is in knowing what your customers need, want, and expect. And therersquo;s no better way to get that information than from the daily interactions between customers and your service team. Well-trained service representatives turn issues into oppBecoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, incl... [PDF.kv62] Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results Rating: 4.59 (435 Votes)
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You easily download any file type for your device.Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results | Renee EVENSON. I was recommended this book by a dear friend of mine.
