(Ebook pdf) Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
·•●- James Merlino ·•●-
#227398 in eBooks 2014-10-31 2014-10-07File Name: B00N9IC9VS
3 of 3 people found the following review helpful. Merlino offers great insights into one of the world's leading health care ...By StampDr. Merlino offers great insights into one of the world's leading health care organization's trials and triumphs in transforming its culture to one that is truly patient-centric. His candor in acknowledging and discussing the threats of intimidation and bullying that are all too prevalent in most health care provider organizations makes this book a must-read for"This book helps take it from all the talk-talk-talk, handwringing and buzzword soup we've been hearing among people who know they're supposed to 'do' patient experience and replaces it with what really works." Forbes 20141029From the Back Coverldquo;Service Fanatics will become the gold standardTHE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so ... [PDF.ow15] Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Rating: 3.88 (444 Votes)
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You can specify the type of files you want, for your device.Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way | James Merlino. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
