(Read now) Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)






#543217 in eBooks 2011-02-24 2011-02-24File Name: B004NBZ3K4

0 of 0 people found the following review helpful. Informative and teaching bookBy Rama Salim RichaGood book received0 of 0 people found the following review helpful. Five StarsBy Bernard GooExcellent book~1 of 2 people found the following review helpful. A good compilation of articles related to customer loyaltyBy Pedro LopezIf you are familiar with the authors and articles of this publishing company, the book results only in a good compilation of articles. If this is your prime view or aporacHow do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:- Turn angry customers into loyal advocates- Get more people to recommend you- Boost customer satisfaction by satisfying your employees- Focus on profitable customers--wh...


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