[PDF] SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
✿ Alan Wilson, Valarie Zeithaml, Mary Jo Bitner ✿
#1030785 in eBooks 2016-04-01 2016-04-01File Name: B01FSI0IKK
0 of 2 people found the following review helpful. Quick and good serviceBy Omar SGWhen I order it, I thought it will be here in Iceland in end of july. But I was suprice how quick it was to arived to me and the book was in best quality.0 of 0 people found the following review helpful. Five StarsBy CustomerGreat bookEuropean economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketing: Integrating Customer Focus across the Firmnbsp;provides full coverage of the foundations of services marketing, placing the distinctive gaps model at the center of this approach. Drawing on the most recent research and using up-to-date and topical examples, the book focuses on the developme... [PDF.pl72] SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM Rating: 3.89 (527 Votes)
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