(Free download) The Value Profit Chain: Treat Employees Like Customers and Customers Like
❀ James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ❀
#1280005 in eBooks 2010-05-08 2010-05-11File Name: B003L77WXM
0 of 0 people found the following review helpful. Two StarsBy Bora KeaThe cover is not good as is bending all the time.0 of 0 people found the following review helpful. Jim is a great pedagogue and researcherBy Usman A. GhaniJim is a great pedagogue and researcher. This is a great concept and always refreshing to review it. Every service organization management should peruse this book.5 of 15 people found the following review helpful. A Good Idea, But not a Clear Argument.By Dr. David ArelettFrom Publishers WeeklyServing employees well and knowing when to "fire" a customer will boost a firm's bottom line, according to this team of Harvard Business School professors. The authors of The Service Profit Chain here stress the creation of lifetime customers and detail the complex relationshiJames Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, an... [PDF.rq85] The Value Profit Chain: Treat Employees Like Customers and Customers Like Rating: 4.64 (594 Votes)
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You easily download any file type for your gadget.The Value Profit Chain: Treat Employees Like Customers and Customers Like | James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. Which are the reasons I like to read books. Great story by a great author.
