(Download pdf ebook) Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series)
☆ The Disney Institute, Theodore Kinni ☆
#40541 in eBooks 2011-12-16 2011-12-16File Name: B006N47ZPK
2 of 2 people found the following review helpful. Some Disney Magic you can take home and useBy Dr. Peter DaviesDisney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect.They do have an excellent cast- who are very well trained and drilled- and who have very clear priorities set for their work. This clarExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service. [PDF.xw58] Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series) Rating: 3.57 (470 Votes)
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You easily download any file type for your device.Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service (The Disney Institute Leadership Series) | The Disney Institute, Theodore Kinni. I really enjoyed this book and have already told so many people about it!
