[Download] The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customerrsquo;s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base
✿ Sriram Dasu, Richard B Chase ✿
#1224231 in eBooks 2013-06-28 2013-06-28File Name: B00COKLURQ
1 of 1 people found the following review helpful. Service experiences can be engineered and improvedBy Hunter HastingsThe tenets of Service Science, an academic approach to design and analysis for the creation of value in the service economy, are converging with marketing. This is a positive development. Marketing is the science of understanding customer needs and designing solutions to meet them. Service Science (or the term I prefer, Service Thinking) starts with the principle that the outputAbout the AuthorSriram Dasu, associate professor at the Marshall School of Business, University of Southern California, has written numerous articles on operations management and continues to publish in leading academic and professional journals nationwide. Richard B. Chase, Justin Dart Professor EUnderstand Consumer Psychology to Drive Profits and Growth Want to know exactly whatrsquo;s driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what ... [PDF.fx93] The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customerrsquo;s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base Rating: 3.76 (575 Votes)
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You easily download any file type for your device.The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customerrsquo;s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base | Sriram Dasu, Richard B Chase. I really enjoyed this book and have already told so many people about it!
