[Ebook pdf] How to Talk to Customers: Create a Great Impression Every Time with MAGIC
✿ Diane Berenbaum, Tom Larkin ✿
#1146030 in eBooks 2009-05-18 2009-05-18File Name: B008NBZ256
0 of 0 people found the following review helpful. Five StarsBy Trish KvammeAwesome book0 of 0 people found the following review helpful. Great book for training customer service staffBy T. MillerWe've used this book to train our staff in how to be better customer service representatives on the phone. The book is more applicable to phone conversations, but works for in-person situations as well. Has given my staff good methods for dealing with really irate customers, long talkers, and in creatinldquo;How to Talk to Customers presents a system for interacting with customers based on empathy, dignity, and doing the right thing. Use these ideas to turn your customers intonbsp;ravingnbsp;fans.rdquo;--Ken Blanchard, coauthor of The One Minute Managerreg; and Customer Mania ldquo;Warning:nbspFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit... [PDF.qt97] How to Talk to Customers: Create a Great Impression Every Time with MAGIC Rating: 3.72 (661 Votes)
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You can specify the type of files you want, for your gadget.How to Talk to Customers: Create a Great Impression Every Time with MAGIC | Diane Berenbaum, Tom Larkin. A good, fresh read, highly recommended.
