(Read free ebook) How To Be a Great Call Center Representative: EBook Edition
·•●- Robert W. LUCAS ·•●-
#2161178 in eBooks 2001-05-07 2001-05-07File Name: B005IXQKX0
From the AuthorAs call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world. Related to this growth is a continuing need for quality information and training to assist those employees providing serviceGive your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the cour... [PDF.qr47] How To Be a Great Call Center Representative: EBook Edition Rating: 4.79 (710 Votes)
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You can specify the type of files you want, for your gadget.How To Be a Great Call Center Representative: EBook Edition | Robert W. LUCAS. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
