(Read free ebook) Managing Knock Your Socks Off Service
♛ Chip R. Bell, Ron Zemke ♛
#1883482 in eBooks 2007-05-15 1992-02-12File Name: B0017I1Q3Y
0 of 0 people found the following review helpful. Excellent review on Customer ServiceBy JC De SeixasThis book contains excellent tips and ideas on how to deal with one of the most difficult works any company has to face: after sales service. Explaining all the major issues on a very simple, objective and clear way, the book is a must have for anyone involved with these matters, but also for other people as well, once it covers the major aspects of human relationship in what refers to service.0About the Author Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service. The late Ron Zemke was foundToday's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book g... [PDF.ae08] Managing Knock Your Socks Off Service Rating: 3.77 (599 Votes)
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