[Get free] Human Sigma: Managing the Employee-Customer Encounter
▲ John H. Fleming, Jim Asplund ▲
#304453 in eBooks 2007-10-28 2007-10-28File Name: B001EQ4SPM
0 of 0 people found the following review helpful. Good start - online resourcesBy JOSE FERREIRA PINTOInteresting approach to connect engagement with profit. It would be good to have more complementary resources on line to complement theory with application.0 of 0 people found the following review helpful. We Are in the Human Business!By Nancy TaylorFleming has done a great job here of explaining what it means to be human in the workplace. It's hard and it's messy, but it can be a beautiful thiAbout the AuthorTom Rieger is a former Gallup employee. He is an expert in identifying and correcting barriers to success, both for companies and societies. Rieger has built a number of frameworks that apply behavioral economic principles to a variety of complex problems, across boardrooms and battSix Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double... [PDF.oq55] Human Sigma: Managing the Employee-Customer Encounter Rating: 4.77 (425 Votes)
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