[Mobile library] Summary: The Nordstrom Way: Review and Analysis of Spector and McCarthy's Book
☆ BusinessNews Publishing ☆
#1197315 in eBooks 2014-10-14 2014-10-14File Name: B00OHV7WZ4
The must-read summary of Robert Spector and Patrick McCarthy's book: "The Nordstrom Way: Inside America's #1 Customer Service Company".This complete summary of the ideas from Robert Spector and Patrick McCarthy's book "The Nordstrom Way" explains the philosophy of this company on doing whatever it takes to create a satisfied customer. In their book, the authors demonstrate how Nordstrom organizes and empowers its employees to use their initiative in practice. Thanks to this freedom, employees f... [PDF.ij66] Summary: The Nordstrom Way: Review and Analysis of Spector and McCarthy's Book Rating: 4.76 (646 Votes)
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