(Read free ebook) Innovating Analytics: How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results






#1089661 in eBooks 2013-09-16 2013-09-16File Name: B00EFB445W

5 of 5 people found the following review helpful. Innovating Analytics = Your Company's Competitive AdvantageBy Michael L HansonHow does your business define success? Whether you have shareholders, are privately held, or serve the public - chances are you and your teams are charged with driving revenue increases or creating operational efficiencies. In order to achieve success at either concept you must manage a variety of variables both operationally and strategically to improve your customer?Innovating analytics is critical in baseball, in politics, and in business. Larry Freed is at the forefront of developing useful new metrics that will help businesses succeed.? ?Billy Beane, General Manager of the Oakland Athletics and the subject of the bestseller Moneyball. ?Challenging conventHow does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is a...


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