[Download] Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
✿ Jay R. Galbraith ✿
#963680 in eBooks 2007-12-10 2007-12-10File Name: B008L045S4
9 of 9 people found the following review helpful. It's all in the first 25 pages!By David LawsI was very excited when I came across this particular book. This was exactly the right book - looking at the title - coming at the right moment for me. I could use it to help me work through a current problem!Maybe my expectations were too high, but I dived into it with a passion. The introduction was insightful and right on target. This is terrific! Chapter 1; Surviving the Customer Revolution, was as"Jay Galbraith has once again tackled a complex subject and made it not only clear but deeply engaging for his readers. The result is an excellent practical road map for organizations trying to develop customer-centric solutions." --Israel Makov, president and CEO, Teva Pharmaceutical Industries LDesigning the Customer-Centric Organization offers todayacirc;??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and i... [PDF.ja39] Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process Rating: 3.61 (506 Votes)
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You can specify the type of files you want, for your gadget.Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process | Jay R. Galbraith. I really enjoyed this book and have already told so many people about it!
