[E-BOOK] 212 Service: The 10 Rules for Creating a Service Culture






#752400 in eBooks 2013-01-01 2013-01-01File Name: B00FDX7UZ2

0 of 0 people found the following review helpful. easy toBy CustomerQuick read, to the point, easy to understand0 of 0 people found the following review helpful. Five StarsBy Carol RicoBook is great! Easy read0 of 0 people found the following review helpful. Four StarsBy CustomerI plan to share the notes I took from the book with my direct reports.You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects t...


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You can specify the type of files you want, for your device.212 Service: The 10 Rules for Creating a Service Culture   |  Mac Anderson. I really enjoyed this book and have already told so many people about it!

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