[Download] The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the quot;Nordstromquot; of Your Industry
• Robert Spector, Patrick D. McCarthy •
#345341 in eBooks 2012-02-07 2012-02-07File Name: B0077FDB1Q
8 of 8 people found the following review helpful. Solid theories but GREAT examplesBy John J. FrancoThis book focuses on how Nordstrom delivers their superior customer service, from hiring and training to rewards and compensation. The idea is that readers can learn from Nordstrom and apply some of those lessons to their own organizations. Some of the concepts are basic - hire great people, and give them the autonomy to make customers happy. But author Robert Spector goes into great detail aboutFrom the Back CoverPraise for The Nordstrom Way "The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow their example." mdash;HOWARD SCHULTZ, Chairman, Starbucks Coffee "Offers lessons on achThe Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. mdash;Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail se... [PDF.qa52] The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the quot;Nordstromquot; of Your Industry Rating: 4.88 (400 Votes)
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You can specify the type of files you want, for your device.The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the quot;Nordstromquot; of Your Industry | Robert Spector, Patrick D. McCarthy. I was recommended this book by a dear friend of mine.
