[Download] Customer at the Crossroads: From Parable to Practice






#2077841 in eBooks 2000-07-18 2000-07-18File Name: B005GRTCECPDF # 1

0 of 0 people found the following review helpful. Shake up your next meetingBy Monty RaineyAre you looking for something a little different for your next customer service meeting? Then try reading CUSTOMER AT THE CROSSROADS: FROM PARABLE TO PRACTICE by Barbara Hateley and Eric Harvey. Or better yet, read it a few times to learn the story details and then simply tell the story. Either way, your meeting will be interesting and a great variation from the norm.I recently used this book in a meetingThis text uses a humorous parable to emphasize the importance of making the customer the centre of a business. Like classic fairytales that taught important values, this booklet demonstrates the importance of living the values we say we believe in.


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