[Read now] It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
☆ Michael A. Aun ☆
#2009640 in eBooks 2011-01-14 2011-01-14File Name: B004KAAC0O
0 of 0 people found the following review helpful. No Nibbling!By John W. PearsonWhat's not to like about a book with 34 short chapters on customer service? Leverage 10, 20 or all 34 topics and you have a ready-made talk and discussion for your next 10, 20 or 34 weekly staff meetings with your department or your entire team.Here's a pop quiz for your managers. Just two questions:1) How many of our team members and volunteers need improved customer service skills?2) How much money will we investFrom the Inside FlapUnhappy customers wonrsquo;t just dump you. No, first theyrsquo;ll tell at least ten or more people about their bad experience with your company, and then theyrsquo;ll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do yourRuthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the o... [PDF.gh12] It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Rating: 4.73 (430 Votes)
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You can specify the type of files you want, for your device.It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused | Michael A. Aun. Just read it with an open mind because none of us really know.
