[Pdf free] The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
☆ Ed Horrell ☆
#509980 in eBooks 2006-08-16 2006-07-31File Name: B000YXBVLA
0 of 0 people found the following review helpful. Five StarsBy CustomerDelivered in two days and its perfect for class!0 of 0 people found the following review helpful. Should be Required Reading!!By Jim DeLilleThis book should be required reading for all service organizations. There are too few companies these days that are truly dedicated to customer service. Ed highlights some of the companies that are doing it right and the secrets behind their success. This book is a very interesting and"ldquo;Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.rdquo; -- Dan Cathy, President and Chief Operating Officer, Chick-fil-A, Inc. ldquo;We"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff -- often underpaid and badly overworked -- to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company.That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with ... [PDF.vz77] The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service Rating: 4.73 (485 Votes)
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You easily download any file type for your gadget.The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service | Ed Horrell. I really enjoyed this book and have already told so many people about it!
