#1596779 in eBooks 2002-06-06 2002-06-06File Name: B000OZ0N26
3 of 3 people found the following review helpful. So, you really think your company is customer friendly?By Alan LekanDon't be so sure your company - or ever yourself - is all that consumer friendly because after taking Kelly Mooney's self-assessments at the end of each chapter, you might be depressed. While its a cliche, it is true: the rules of engagement have changed. Today's exceptional, differentiated products and services are tomorrow's expectation and demands in the age of the well-inf"The 10 Demandments applies to every business that needs good customer relationships - and what business doesn't? Building a business model, securing capital, hiring talent, and developing a compelling offer is all for naught unless you have customers. To carry out a customer-centric strategy, eveFrom the mouths of customers: what they want, how they want it, and what they'll do if they don't get it There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven. The 10 Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer ... [PDF.om21] The Ten Demandments Rating: 3.76 (420 Votes)
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You easily download any file type for your gadget.The Ten Demandments | P. Kelly Mooney. A good, fresh read, highly recommended.
