(Online library) Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life






#881186 in eBooks 2016-08-02 2016-08-02File Name: B01HDVC8BM

About the Author T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writiIn todayrsquo;s tough economy, cutting prices and providing good service arenrsquo;t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining whatrsquo;s wrong in the service industry today and how t...


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You easily download any file type for your gadget.Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life   |  T. Scott Gross. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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