(Mobile book) The Ten Principles Behind Great Customer Experiences (Financial Times Series)
·•●- Matt Watkinson ·•●-
#164510 in eBooks 2013-02-14 2013-02-14File Name: B00BFSMXGU
1 of 1 people found the following review helpful. providing an excellent customer experience is HUGEBy AndrewSRWhen we think of traditional healthcare, we don't always consider "customer service" as an essential component. But the fact is, as the healthcare environment changes, and the cost is being shifted more to the consumer, people are starting to become more selective when they choose healthcare providers. What really distinguishes one provider from the next? The reality is, providing an e"Many of the business manuals or books that cross our desk here at The Entrepreneurs are dry, aspirational, self-help texts devoid of any intellectual spice. Some business themed books however buck the trend. Glance at its title and Matt Watkinson's business tome seems innocuous enough, "The TenOverall WINNERnbsp;- CMI Management Book of the Year 2014WINNER - Innovation Entrpreneurship Category at the CMI Awards 2014nbsp;nbsp;Create a great customer experience whoever you are.nbsp;Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.nbsp;This book covers ten principles you can use to make real worldnbsp;improvements to your customersrsquo; experiences, whatever your businessnbsp;does and whoever you are.nbsp;For managers, lead... [PDF.bl48] The Ten Principles Behind Great Customer Experiences (Financial Times Series) Rating: 3.66 (439 Votes)
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You can specify the type of files you want, for your device.The Ten Principles Behind Great Customer Experiences (Financial Times Series) | Matt Watkinson. A good, fresh read, highly recommended.
