[Download ebook] How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service






#2299453 in eBooks 2013-03-05 2013-03-05File Name: B009NY86IM

0 of 0 people found the following review helpful. The What and the HowBy Jim EstillWhat we say and how we say it makes customers like and trust us or not. This book attempts to address the what and the how.The introduction explains that the book is about "seeing the customers point of view". Address the customers' needs and wants.I was surprised to see almost the first half of the book devoted to selling - the process and the language. I suppose I should not have been surprised at this sincenbsp;A guide to effectively communicating with customers to create lastingmdash;and repeatmdash;business relationships.nbsp;This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.nbsp;Unlike the vast majority of books that deal with customer communication, How to Say Itreg;: Creating Complete Customer Satisfaction does not separate sales from customer service communi...


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