(Download ebook) What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service






#1057216 in eBooks 2008-06-12 2008-06-12File Name: B0026IUOAU

0 of 0 people found the following review helpful. this is a great read. Gives great insight into how to deal ...By Kevin FIf you are in the customer service industry, this is a great read. Gives great insight into how to deal with the more difficult customers, or how to handle different customer situations.1 of 1 people found the following review helpful. Simplistic, yet effective!By Does DallasThe end of each chapter "Moral" and the questions lead to good training material. And this is a VERY" What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesoprsquo;s fables to illustrate fundamental principles of customer service, including:By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service...


[PDF.xo57] What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
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You can specify the type of files you want, for your gadget.What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service   |  Richard S. Gallagher. A good, fresh read, highly recommended.

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