(Read and download) The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
• Donna Fluss •
#1069819 in eBooks 2005-08-30 2005-07-15File Name: B000VRLEUW
1 of 1 people found the following review helpful. Metrics have a purpose - but you must measure what is most important to your customers.By LSAnderson40I spent 10 years running customer service and contact centers as both a leader and consultant. I would say outside of manufacturing, this is one of the most measured things in a company. Who wouldn't be interested in customer metrics as they help you keep tabs on how well you are serving those who can make or break your business. Read these bookCall Center Magazine: "...a book that makes a powerful argument for turning your call center into the kind of corporate asset that executives only dream about." """Donna Fluss really gets it. She knows firsthand how to get the most value out of that under-appreciated asset, the contCompanies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of... [PDF.qc46] The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation Rating: 4.98 (484 Votes)
The Real-Time Contact Center: Donna Fluss epub The Real-Time Contact Center: Donna Fluss pdf The Real-Time Contact Center: Donna Fluss pdf download The Real-Time Contact Center: Donna Fluss review The Real-Time Contact Center: Donna Fluss textbooks The Real-Time Contact Center: Donna Fluss Free
You can specify the type of files you want, for your gadget.The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Donna Fluss. I really enjoyed this book and have already told so many people about it!
