(Read ebook) Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
♛ Richard S. Gallagher ♛
#1878097 in eBooks 2006-05-19 2006-04-21File Name: B000PY3CPQ
1 of 1 people found the following review helpful. The Pursuit Of ExcellenceBy Jim Bush SrAfter having read more that a hundred books on customer service I can say without any reservation that this book is the most insightful. I believe most people no the right thing to do in social interactions. This book helped me get such a clear understanding of why good people do crazy weird thing. Find out the answer in this book and what to do to train your folks how to avoid the traps we all fall intoldquo;If yoursquo;re ready to wipe out customer complaints, and keep your employees for years, itrsquo;s time to read this book.rdquo; -Niche Magazine About the Author Richard S. Gallagher (Ithaca, NY) is an authority on communications skills and workplace culture. A former customer sGood customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program for turning each customer interaction into a peak experience. Adapting scientific research into easy-to-apply practices, the book lets service professionals:* connect with customers and ldquo;speak the languagerdquo; of each onersquo;s unique personality... [PDF.pi24] Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service Rating: 3.99 (420 Votes)
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You easily download any file type for your gadget.Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service | Richard S. Gallagher. Just read it with an open mind because none of us really know.
