(Download ebook) Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
❀ Ann Thomas, Jill Applegate ❀
#2382464 in eBooks 2010-04-15 2010-04-15File Name: B003I8VBC2
0 of 0 people found the following review helpful. A Must Read on Today's Customer Service MarketplaceBy VP, Customer CarePay Attention!: How to Listen, Respond, and Profit from Customer Feedback"Over the weekend I read the "Pay Attention" book. It is excellent. The overriding message that I heard is that there is a "new way to navigate" when it comes to providing customer service in today's rapidly changing marketplace, and we all need to pay serious attention to it. This is a must-read.From the Inside FlapYour customers are talking about you. Are you listening? Whether they use social networks, online tools, or a myriad of other media, your customers are reviewing you, rating you, and ranting about you to friends, peers, and perfect strangers. Disappoint your customers with poorMake customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the w... [PDF.xv72] Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback Rating: 4.70 (781 Votes)
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You easily download any file type for your device.Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback | Ann Thomas, Jill Applegate. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
