(Mobile ebook) Winning in Service Markets:Success through People, Technology and Strategy






#1466192 in eBooks 2016-11-29 2016-11-29File Name: B01N441L0O

1 of 1 people found the following review helpful. I wish I read this book at the start of my career!By Mike WittensteinI started studying services marketing 30 years ago. If I had this book then, I might have cut my college time in half! "Reading Winning In Service Markets" will give you the framework and language you need to effectively plan, manage and communicate your service business. The one-page summaries and case studies are priceless. My favorite was about how Rolls-Royce moved from se"Winning in Service Markets is a comprehensive, well-written book that enables managers to access the best of academic research and put it to use in their work. Jochen Wirtz has done a masterful job presenting the most relevant academic research in a comprehensive and accessible manner to managersWinning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound academic evidence and knowledge. Derived from the globally leading textbook for Services Marketing by the same author, this book offers a comprehensive overview of extant knowledge on the topic. Accessible and practical, Winning in Service Markets bridges the gap between cutting-edge academic resear...


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You can specify the type of files you want, for your gadget.Winning in Service Markets:Success through People, Technology and Strategy   |  Jochen Wirtz. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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