(Free read ebook) Operational Support and Analysis: A guide for ITILreg; exam candidates






#1595462 in eBooks 2014-04-20 2014-04-20File Name: B00K6BVP2A

0 of 0 people found the following review helpful. Just buy it.By Michael T. WhitePassed on first try. Love this book.About the AuthorJohn Sansbury owns Infrassistance, a consultancy specialising in service management. He is an ITIL practitioner, examiner, trainer, author and consultant and a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's lThis user-friendly book aims to assist candidates pass the ITILreg; OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITILreg; licensed product.


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