[Ebook pdf] Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
• David Loshin, Abie Reifer •
#2221656 in eBooks 2013-11-22 2013-11-22File Name: B00H1YWFB0
0 of 0 people found the following review helpful. be succesful, stay succesfulBy B. Van GilsBefore I start, I must say that I am a big fan of David's books. I think I have read them all. What ai like about this book in particular is the business focus: for many organizations it is not a question IF we adopt a customer-centric strategy: it is a given, to survive and thrife. This books does a pretty good job at showing the implications of such a strategy. Highly recommendedAbout the AuthorDavid Loshin is President of Knowledge Integrity, Inc., a company specializing in data management consulting. The author of numerous books on performance computing and data management, including ldquo;Master Data Management" (2008) and ldquo;Business Intelligence - The Savvy ManagerUsing Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter ... [PDF.ji74] Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization Rating: 4.56 (587 Votes)
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You can specify the type of files you want, for your gadget.Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization | David Loshin, Abie Reifer.Not only was the story interesting, engaging and relatable, it also teaches lessons.
