#1129521 in eBooks 1970-01-01 1970-01-01File Name: B00H13J802
0 of 0 people found the following review helpful. One of the best books to understand ITSM StandardsBy Rajiv RamakrishnanI bought this book to do a self study for the ISO 20K Auditor Exam along with the coaching I had received earlier. Found the book quite easy to comprehend and an interesting read though usually similar technical books may make reading boring! However, it may depend on personal views as well, but I liked it and used it to clear my exam.0 of 0 people found the following reviewThis Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:bull; it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;bull; it supports ISO/IEC 20000 tr... [PDF.ka58] ISO/IEC 20000:2011 - A Pocket Guide Rating: 3.63 (578 Votes)
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