[Get free] The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
♥ Richard S. Gallagher ♥
#77329 in eBooks 2013-03-13 2013-02-18File Name: B00BFZ833K
0 of 0 people found the following review helpful. Few good tipsBy JustMeI am in warranty service, this does not pertain to that part of customer service0 of 0 people found the following review helpful. Five StarsBy Larry BeachamReceived Item as described. No problems at all.0 of 0 people found the following review helpful. Five StarsBy CustomerFound this book to very helpful in teaching our employeesFrom the Back Cover Uh-oh! You know that panicked feeling when the customer is not just displeased or unhappy, but angry. Maybe even furious. And you know that the usual customer service protocols of courtesy and apologizing donrsquo;t help in these red-alert situations. The Customer ServicThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the bookrsquo;s blend of clear techniques, lessons from behavioral ... [PDF.nj32] The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Rating: 4.63 (494 Votes)
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You can specify the type of files you want, for your gadget.The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations | Richard S. Gallagher. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
