(Online library) The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
• Bill Price, David Jaffe •
#387048 in eBooks 2008-06-13 2008-06-13File Name: B008L047UK
0 of 0 people found the following review helpful. Best customer service likely starts with reading this book...By PA most instructive and well thought through analysis of why so many companies fail to give excellent customer service, spend too much on customer service infrastructure and miss out on revenue opportunity. Even better, they provide a template to adopt to turn the situation around. Excellent insight and powerful examples borough out.1 of 1 people found the following review helpful."admirably straightforward bookhellip; refreshingly no-nonsense". (Financial Times , Thursday 27th March 2008)From the Inside FlapThe Best Service Is No Service Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls orIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrongmdash;eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. Th... [PDF.iv39] The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs Rating: 4.82 (788 Votes)
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You easily download any file type for your gadget.The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs | Bill Price, David Jaffe. I really enjoyed this book and have already told so many people about it!
