[Read and download] Wired and Dangerous: How Your Customers Have Changed and What to Do About It
▲ Chip R Bell, John R. Patterson ▲
#1766366 in eBooks 2011-05-16 2011-06-06File Name: B0051ANRDQ
0 of 0 people found the following review helpful. Four StarsBy RedWindDefinitly a good read0 of 0 people found the following review helpful. Great read, a must for people in the services industryBy Sandra SamudioThis book helps you understand the mentality of today's customers and consumers. It is written in easily understandable language and gives great advice on how to treat customers and what to expect from them today. I enjoyed reading this book.0 of 0 people found the following review heIn an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain ndash; they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyAElig;s customer service doesnAElig;t adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes... [PDF.oj93] Wired and Dangerous: How Your Customers Have Changed and What to Do About It Rating: 3.99 (703 Votes)
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You easily download any file type for your device.Wired and Dangerous: How Your Customers Have Changed and What to Do About It | Chip R Bell, John R. Patterson. I really enjoyed this book and have already told so many people about it!
