[Download] Reinventing the Wheel: The Science of Creating Lifetime Customers
• Chris Zane •
#1051761 in eBooks 2011-03-01 2011-03-01File Name: B004LWZ01M
0 of 0 people found the following review helpful. Pretty good ideas about bike retailing + a little pufferyBy John RockeyI've worked in bike shops and sporting goods stores. I'm my humble opinion, the integrity of a shop is closely tied to its gross margin. Anyone can go after low margin volume and it's tempting, but staying focused on value means NOT giving product away just to injure a specific competitor (as Chris seemed to be proud of doing).Nonetheless, there are a lot of good ideas and prChris' practical approach for balancing the art and science of service delivers exceptional customer experience. This book is a must-read for anyone seeking to maximize the value of lifelong customer relationships.rdquo;Cody Phipps, President and COO, United Stationers Inc. Chris Zanersquo;sWhen Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service.Chris Zane isnrsquo;t a management consultant or professor preaching a theory of customer service; hersquo;s a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including... [PDF.sx32] Reinventing the Wheel: The Science of Creating Lifetime Customers Rating: 4.82 (429 Votes)
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You can specify the type of files you want, for your gadget.Reinventing the Wheel: The Science of Creating Lifetime Customers | Chris Zane. I was recommended this book by a dear friend of mine.
